Independent SaaS Monitoring

Your vendor's
status page is
lying to you.

SLA Keeper measures actual response times from real user sessions. Get independent proof of SaaS performance — and hold vendors accountable.

Install Free Extension See how it works
Monitoring performance across:
Jira NetSuite Salesforce HubSpot ServiceNow Zendesk Monday.com Workday Asana

The Problem

Enterprise SaaS monitoring is broken.

The monitoring tools that exist either report their own performance, run scripted synthetic tests that miss the real picture, or cost so much only the largest enterprises can justify them. None of them tell you what your users are actually experiencing.

Vendor status pages

The fox is guarding the henhouse. Vendors report their own uptime — on infrastructure they control, using metrics they define. You have no way to independently verify their claims.

Synthetic tests miss the point

Enterprise DEM tools run scripted tests from controlled machines. They tell you your script ran — not what your users experienced. Real slowdowns slip through because no synthetic test can replicate every workflow, every region, every real session.

Gut feeling & complaints

IT teams rely on user complaints to know when Jira is slow. By the time the help desk tickets pile up, your team has lost hours of productivity. That's not a monitoring strategy.

How It Works

Independent monitoring in 3 steps.

Install

Add the Chrome extension in seconds. Zero configuration required for end users. Deploy org-wide via Chrome MDM policy or simply share a link with your team.

Measure

The extension passively intercepts and times real API calls from your SaaS tools as users work normally. No synthetic tests, no altered behavior — just accurate real-world data from genuine sessions.

Benchmark

Compare your SaaS performance against the global median across thousands of organizations. Export SLA compliance reports with hard data for vendor negotiations and renewal conversations.

Features

Everything you need to hold vendors accountable.

Passive capture

No synthetic tests. Real response times from real user sessions, measured at the moment of actual usage. Your data reflects what your users actually experience.

Cross-customer benchmarks

Compare your Jira performance against thousands of other Atlassian instances worldwide. Know whether slowness is your problem or theirs.

SLA compliance reports

Define your own SLA thresholds. We track compliance automatically and generate exportable reports — ready for vendor negotiations or internal stakeholder reviews.

Regional comparisons

Isolate whether performance issues are a global outage or specific to your region. Filter benchmarks by geography to pinpoint where problems originate.

Zero IT overhead

A browser extension with automatic SaaS tool detection. No agents, no network changes, no firewall rules. Installs in seconds and works immediately.

Alerting

Receive Slack, email, or webhook alerts the moment a monitored SaaS tool crosses your SLA threshold — before your users start filing support tickets.

Supported Platforms

Monitor the SaaS tools your business depends on.

Atlassian / Jira
NetSuite
Salesforce
HubSpot
ServiceNow
Zendesk
Monday.com
Freshdesk
Workday
Asana
Zoho

More platforms added continuously based on customer demand.

Pricing

Start free. Scale when it matters.

Currency

Free

$0 /forever

Individual user. No account required.

  • Response times vs global median
  • Last 24 hours of data
  • Install and go — no account needed
  • All 11 supported platforms
Install Free
Most Popular

Team

$10 /user/month

Up to 100 users. Billed monthly.

  • Full historical dashboard
  • SLA definition + compliance tracking
  • Regional benchmarking
  • Slack & email alerting
  • 12 months data retention
  • API access
Start Pro Trial

Enterprise

Custom

Everything in Pro, plus advanced capabilities.

  • AI & MCP API monitoring
  • OS agent (macOS/Windows/Linux)
  • Custom SLA reports for vendor negotiations
  • SSO / SAML
  • Dedicated support & onboarding
Talk to Sales

SaaS Vendor

Custom

For SaaS vendors who want independent performance data on their own platform.

  • Cross-customer performance benchmarks for your platform
  • Real user timing data, not synthetic tests
  • Regional & customer segment breakdowns
  • Benchmark reports for sales & marketing
  • Performance API access
  • Dedicated account management
Talk to Sales

Trust but verify your SaaS vendors

Start monitoring your SaaS stack in 60 seconds.

Install the free extension — no account required. See how your vendor performance compares to the global benchmark and get independent proof of what your SaaS tools are actually delivering.

Install Free Extension View Pricing

Get in Touch

We're here to help.

Whether you have a question about the product, need help getting set up, or want to talk about enterprise pricing — reach out.

General enquiries

Questions about SLA Keeper, partnerships, press, or anything else.

hello@slakeeper.com

Technical support

Extension issues, dashboard help, billing questions, or account management.

support@slakeeper.com